Customer Service

Stay by our side to ensure a smooth operation

Hotline

Our hotline center is formed by project engineers and is available to our customers 24 hours per day, 7 days per week, during the entire year, via a special dedicated line. It allows us to provide immediate help, from telephone support to online diagnosis and troubleshooting. Regardless of the location, we can look after your plant remotely, via dedicated modem or VPN connection. Since the software is entirely developed by us, our engineers will be readily available to provide competent help. 


Maintenance

In order to achieve the highest system availability we offer you tailor-made preventive and corrective maintenance services. Depending on the operating time of your system and your staffing resources we will develop a service concept that best suits your needs. Our experienced service technicians are always available to provide on-site support with short response times. 


Operation & Maintenance

For the customers who want to be focused on their daily business, we offer an all-inclusive comprehensive maintenance and operation support service on-site, including spare parts and consumables stock management.

We guarantee that your intralogistics system runs smoothly thanks to our experienced and fully dedicated technicians. They will carry out the daily operations, the corrective and preventive maintenance as well as any eventual repairs under an agreed service level.