News

Consoveyo successfully implemented a new Customer Relationship Management system

In order to improve the capacity of our business ecosystem and provide high quality services, Consoveyo successfully implemented a new CRM project, running on Microsoft Dynamics CRM technology.

The energy and dedication of our teams were decisive for the success of this innovative project. The Go Live occurred during the first week of July, engaging both the sales and customer service teams.

Consoveyo Customer Care

Consoveyo Customer Care runs now on a multichannel and multilanguage tool, with precise control of the case management processes, entitlements and service level agreements. The project was designed to facilitate user’s adoption and customers' satisfaction and it is scalable for other Körber business units.

“In alignment with Consoveyo strategic drivers, that focus on a customer driven and innovative organization, Consoveyo CRM Project allowed us to orient our Sales and Service processes in an efficient way, providing a business application that enables us to be more digital and close to our customer needs.” highlighted Nuno Felino, Consovey's headquarter IT Manager.

The Partner

myPartner is an information systems consultancy company, dedicated to corporate management solutions (ERP, CRM and BI). It is a Microsoft Gold-Certified partner for Dynamics solutions and was named Dynamics 365 Partner of the Year 2017, by Microsoft. With offices in Lisbon and Porto, myPartner provides solutions that contribute to better company organization, agility and readiness considering the growing dynamism of the business world.